The product investigation was completed.Device evaluation details: a picture was received for evaluation following biosense webster's procedures.According to pictures provided by the customer, reddish material (presumably blood) was observed inside the pebax; however, no external damages were observed on the device.The device was returned to biosense webster (bwi) for evaluation.A visual inspection of the returned device was performed in accordance with bwi procedures.Visual analysis revealed reddish material inside the pebax and electrode damage (bent).The tip of the device was microscopically inspected, it was observed that an electrode was bent, furthermore, the bent electrode caused the pebax to be displaced which may have formed an opening between these two components that allowed reddish material from the procedure to enter the pebax area.Additionally, reddish material was observed stuck inside the irrigation holes of the device.It was determined that the bent electrode, displaced pebax and obstructed irrigation holes issues found during the investigation may be related to the procedure; however, this could not be conclusively determined.A manufacturing record evaluation was performed for the finished device 30990601m, and no internal action was found during the review.The pebax issue reported by the customer was confirmed.It should be noted that product failure is multifactorial.As part of biosense webster's quality process, all devices are manufactured, inspected, and released to approved specifications.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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