The device was returned and evaluated, and the customer¿s allegation of no image and damaged sheath was confirmed.Device evaluation found that the display was noisy, probe was damaged with a torn probe cover near probe tip, and a critical kink in the middle of probe.Multiple follow-ups were performed to the user facility to gather additional information regarding the event reported, however, were unsuccessful as no response is received.A supplemental report will be submitted upon completion of the investigation or if any additional information is provided by the user facility.
|