The user reported a low glucose event on (b)(6) 2023 at 4:00 am with sg=108 mg/dl and bg=37 mg/dl.Review of the glucose trend showed sg=108 mg/dl at 3:42 am, but there was no bg entry at the time, thus the customer complaint could not be confirmed.The user did not receive the low glucose alert due to the sg value not crossing the low alert threshold limit set at 65 mg/dl.In an associated complaint of sensor inaccuracy, it was determined that there was some variation in the sensor values due to the early wear period, where the sensor was still stabilizing after insertion and the user should see continued improvements over the next few days.Sensor readings showed improvement in matching calibrations during the two weeks preceding the reported event.The user is currently using the system.The user didn't seek medical treatment and resolved the event by eating some food.The current system performance is within expectations and per dms, the user is currently using the system with up-to-date information.No further resolution was found necessary for this complaint.B4.Date of this report updated to 3 november 2023.G3.Date received by manufacturer updated to 25 august 2023.H3.Device evaluated by manufacturer? yes.H6.Investigation findings updated to 213.H6.Investigation conclusions updated to 67.
|