The user facility contacted steris via service request on (b)(6) 2023, to perform preventive maintenance activities for their amsco 7053l washer/disinfector.Steris schedules service activities (repair and preventive maintenance) based on availability of service technicians.Pm activities are prioritized for customers on a steris service contract.The amsco 7053l washer/disinfector at (b)(6) is not under a service contract with steris.The user facility is responsible for service and all preventive maintenance activities for the equipment.Contrary to the reported event the service parts needed to complete the pm activity were not on backorder.Due to the steris service technician's availability, the preventive maintenance activities for the subject amsco 7053l washer/disinfector were scheduled and completed on (b)(6) 2023.In-between the service request activity on (b)(6) 2023, and the preventive maintenance activity on (b)(6) 2023, user facility personnel continued to use the amsco 7053l washer/disinfector as no issues were noted with the function or operation of the device.Steris evaluated the reported event and determined it does not meet our reporting criteria under 21 cfr part 803.It should be noted that steris is submitting a medical device report (mdr) solely due to the receipt of the user facility medwatch report which is in accordance with our procedures and policies.
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