Dhr evaluation: we reviewed the dhr for this (b)(4), patient id# (b)(6), practice id# (b)(4) qty.(b)(4)items assy-500011 (aligners) 2 items assy-500010 (template), were packaged by of first shift by bag & box (bag-11) date: (b)(6) 2022, not found issues or deviations during the manufacturing process, the sales order was inspected and met with the acceptance criteria provided by qa.The sales order was manufacturing in traditional cell 6 is not super cell.For manufactured the sale order (b)(4) used laser marking & trimming ltu & lmu-13.The items of sales order weren¿t applied manual blockout using pink putting since the printing process to obtain the arches was performed on (b)(6) 2022, and the pink putting material was release to production at (b)(6) 2023.Raw material: resin used: dpr-10, lot # vfh7285.Part-501017-b essix ace plastic 0.30 cl pctg 125mm circle bulk, lot: 06014619.Rt-70125-b essix tray rite 125mm circle.020in, lot: 05950926.The instructions for use (ifu) for aligner and retainer and in the warnings section, if the patient has a history of allergic reactions to plastics, this product should not be used.Incoming inspection.We reviewed the incoming inspection record for the material used to manufacture this (b)(4).Raw material: rt-501017-b, lot# 06014619, qty.Received = (b)(4) pcs, inspection date: october 14, 2022.The material was found to be acceptable for use in the manufacture of the sure smile product.Photo investigation evidence.Photo evidence provided by the customer shows the issue of the alleged event.The customer did not provide an allergic reaction checklist for this case.Conclusion: with the evidence available reviewed, records generated during the manufacturing process (dhr) and incoming inspection, we found not any deviation in the process that potentially cause the allergy reaction.Failure mode: allergic reaction.Root cause: not determined - with the evidence available reviewed, records generated during the manufacturing process (dhr) and incoming inspection, we found not any deviation in the process that potentially cause the allergy reaction.Conclusion code: indeterminable.
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