The customer reported when activating a cold pack "it exploded".It was reported that the contents got into the eye of the customer.Due to this an eye wash was performed but symptoms didn't resolve.It was reported that use of a morgan lens was needed due to persistent burning of the eye.After use of the morgan lens, it was reported that symptoms resolved.A sample was requested to be returned for evaluation.It has been determined that the reported event caused or contributed to serious injury, therefore, this medwatch is being filed.If any further relevant information is identified or obtained, a supplemental medwatch will be submitted.
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