A photo of the duraseal dural sealant system (202050) was provided for evaluation, as no sample was available during the time of investigation: device history record (dhr) - the dhr was reviewed for the material involved, no issues related to the failure mode reported in this complaint were noticed during normal production; material was built using validated parameters.Failure analysis - photos were provided by the customer in which it is evidenced that the plastic film of the outside package is slightly torn, causing the corner to appear wet.Current procedures in place ensure the duraseal finished good was properly packaged and shipped and confirmed per the dhr review.Any potential issues prior to the product¿s hand-off to the shipping vendor, are minimized by following the proper standard operating procedures that have been established at the manufacturing site and distribution center.This shipment arrived at the customer after the validated time frame as product shipped from the distribution center on 6/23/2023 and it arrived at the customer on 8/2/2023 according to the tracking number.As such, the issue identified is most likely attributed to the extended transit as the product was delivered by fedex 6 weeks after pick up, even with integra requesting overnight shipping.Root cause - the photo evidence confirms the failure mode reported, and the root cause is determined to be an excursion in shipping time.Per the dfmea, potential causes of failure include: issues with packaging integrity.No further investigation is required based on the acceptability of risk and no adverse trends were identified.This will be monitored and trended going forward.At present, we consider this complaint to be closed.
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