It was reported that the hl 20 pump displayed the error message "safety-s" during testing.No harm to any person has been reported.A getinge field service technician (fst) was sent for investigation and repair on 2023-08-22 and 2023-08-25.The fst could not replicate the error message: "safety-s" but error message: "beltslip" the optical tacho board was replaced.The fst performed safety, calibration, and functionality checks to factory specifications.All function tests are passed.According to the hl20 instruction for use 8.1.2 technical alarms the error message "beltslip" can occur when the pump speed is < 90% of the motor speed and does not result in a pump stop.The defective optical tacho board was not available for further investigation.However the reported error message: "beltslip" was assessed by the getinge life cycle engineering on 2019-11-11 with the following result: a defective optical tacho board is a plausible cause for the error message "belt slip".Because the sensor no longer detects one or more lines on the film, it measures an apparently low speed at the pump head.Since this speed is then lower than the motor speed, the pump interprets this as a slipping belt and displays this message.In addition the error message "beltslip" can also be linked to the following most possible root causes according to the hl 20 risk management file: -defective/ dirty tacho, relay or pump belt.Based on the results the reported failure "error message "beltslip" could be confirmed.The customer will be informed about the results by the getinge sales and service unit.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿ s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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