The customer reported that this unit intermittently shuts off/stops reading waveforms/numerics.According to the customer, when this happens, there's no error message on the screen.The customer was able to put a different unit in place.Technical support (ts) sent the customer a quote to have the unit exchanged.There was no patient injury reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.
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Details of complaint: the customer reported that this unit intermittently shuts off/stops reading waveforms/numerics.According to the customer, when this happens, there's no error message on the screen.The customer was able to put a different unit in place.Technical support (ts) sent the customer a quote to have the unit exchanged.There was no patient injury reported.Investigation summary: as no devices were returned for evaluation relating to this event, the reported issue could not be duplicated nor confirmed.As such, root cause cannot be determined.The customer stated that they had retired the device from service and would not be returning it for servicing.The following fields contain no information (ni), as attempts to obtain information were made, but not provided: a2 - a6: attempt #1: on 08/10/2023, emailed the customer via microsoft outlook for patient information: no reply was received.Attempt #2: on 08/15/2023, emailed the customer via microsoft outlook for patient information: no reply was received.Attempt #3: on 08/23/2023, emailed the customer via microsoft outlook for patient information: no reply was received.B6: attempt #1: on 08/10/2023, emailed the customer via microsoft outlook for patient information: no reply was received.Attempt #2: on 08/15/2023, emailed the customer via microsoft outlook for patient information: no reply was received.Attempt #3: on 08/23/2023, emailed the customer via microsoft outlook for patient information: no reply was received.B7: attempt #1: on 08/10/2023, emailed the customer via microsoft outlook for patient information: no reply was received.Attempt #2: on 08/15/2023, emailed the customer via microsoft outlook for patient information: no reply was received.Attempt #3: on 08/23/2023, emailed the customer via microsoft outlook for patient information: no reply was received.D10: attempt #1: on 08/10/2023, emailed the customer via microsoft outlook for device information: no reply was received.Attempt #2: on 08/15/2023, emailed the customer via microsoft outlook for device information: no reply was received.Attempt #3: on 08/23/2023, emailed the customer via microsoft outlook for device information: no reply was received.Manufacturer references #300338644-180923 follow up 001.
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