E2 populated in error.The device was returned as part of the asset return process.The error 433 could not be reproduced, however, the generator board and the high voltage power supply (hpvs) were damaged and needs to be replaced.The investigation is ongoing, and a supplemental report will be submitted upon completion of the investigation or if any additional information is provided.
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Updated fields: b5, h4, h6, h10.This report is being supplemented to provide additional information based on the legal manufacturer's final investigation and additional information received from the customer.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, the root cause could not be determined as the reported error was not reproduced.Although it was not duplicated, the error was found in the logs, so it can be assumed that the error was triggered temporarily.Although the service department believed the generator board or high voltage power supply (hvps) to be the cause it is unlikely because the error would then be permanent.As the error was temporary, possible causes include; interference of the esg-400 generator due to scattered electromagnetic interfering fields (temporary fault), the operator activates the footswitch during generator booting (temporary fault caused by user action), a defective footswitch due to short circuit in the plug (temporary fault), a defective footswitch due to defective reed contact (temporary fault), a faulty cable connection between hvps board and generator board (temporary or permanent fault), and/or a faulty cable connection for the output signal between generator board and relay board (temporary or permanent fault).Olympus will continue to monitor field performance for this device.
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