Since the rejected product was not yet available for examination at the time of the initial reporting, the results of the examination and the resulting findings with regard to the cause of the incident described are presented in this report.The event description has been corrected according to the feedback provided by the customer.The product does not show any deviations from the specification.The skull clamp was tested in both unlubricated and lubricated condition.In the usage scenario (relevant features of the cranial clamp lubricated as specified in ifu), no malfunction or other abnormality can be detected in the product.In unlubricated condition, a canting of the extension arm and the fixed arm of the skull clamp is possible, which can lead to a subsequent slipping of the teeth and a resulting drop in pressure of the torque screw, as described by the customer.It is therefore assumed that the clamp was not or not sufficiently lubricated by the user.The detailed specifications for maintenance and care (cleaning, lubrication, servicing) of the product are mandatory in the associated ifu.No injuries were reported as a result of this incident, but as the operation had to be postponed due to the described incident, we decided to report this case.
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