Other, other text: b3: date of event is unknown, no information has been provided to date.No 510k as product not sold in us.Investigation including root cause analysis is in progress.A supplemental mdr will be filed as necessary in accordance with 21 cfr 803.56 when additional reportable information becomes available.
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Other, other text: device evaluation: one device was returned for investigation.Visual inspection noted the drain cap and rubber feet were missing.Reflux plug was damaged.Device was tested.No problem was found.Device was filled with water and float switch was tested multiple times.It works each time when it was pressed down.Temperature was adjusted to 41.9 degrees celsius."el.Safety test" was performed - test passed.The reported complaint could be duplicated or confirmed.Root cause could not be determined as no issue was found.The product's history records were reviewed and there were no non-conformances nor service-related issues that would have resulted in the reported complaint.Drain cap, rubber feet, reflux plug, water tank enclosure, water tank enclosure gasket and o-rings were replaced.
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