Philips has investigated this complaint.The philips field service engineer (fse) the system onsite and confirmed that smell of burning occurred, smoke development, the smoke detector has gone off, and the fire brigade was on site at night.Fse examined for traces of a short circuit, defective components, fuses, contactors, capacitors, resistors, circuit boards were tested, and no abnormalities detected.Fse read the system log file and found that system was switched off at the time of the alarm.Fse checked system for functionality and the system works without errors, no visible signs of a malfunction.The device was confirmed to be operating per specifications and no failure was identified.At the time this complaint was received, philips did not have enough information to exclude a product malfunction with the potential for death or serious injury on recurrence, and as such the complaint was reported.Since that time, new information has been received which has led to the determination that there was no malfunction of the system.Fse checked system for functionality and the system works without errors, no malfunction of the system was identified.Based on the investigation results, philips concluded that the complaint is not reportable.The codes were updated based on the investigation outcome.
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