A1-a5: patient information was not provided.H10: livanova deutschland manufactures the s5 console.The incident occurred in united states.A livanova field service engineer was dispatched to the customer site.After testing the scp unit, the device is working as intended.No issues were found at this time.If any additional information pertinent to the reported event is received, it will be provided in a supplemental report.
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H10: complaints database analysis revealed that no similar event on this device occurred since its installation in 2014.Based on the collected data and taking into account the technical service intervention, a hardware failure of the centrifugal pump system can be excluded.It cannot be ruled out that the root cause of the flow reduction could be due to a specific condition related to procedure, patient or a disposable failure.This report was due on november 14, 2023; however, due to a network disruption at livanova, the ability to submit mdrs was lost on november 19, 2023, before this report was ready to submit.The report was prepared and submitted immediately following restoration of the livanova systems.
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