The product investigation was completed (both the photo analysis and the returned physical product).Device evaluation details: according to the picture provided by the customer, biological material was observed on the tip and the pebax of the catheter; however no external damages were observed on the device.However the photo does not provided sufficient information related to the temperature issue reported by the customer, and therefore no results can be obtained from it.The product was returned to biosense webster for evaluation.Bwi conducted a visual inspection and functionality test of the returned device.Visual analysis revealed the pebax component was observed broken with reddish material inside it.The root cause of the broken pebax cannot be related to the manufacturing process since there is evidence that the device was manufactured in accordance with documented specifications and procedures.Foreign material was observed underneath the electrode which reason for the fourier transform infrared spectroscopy (ft-ir) analysis, the test was ordered to confirm or rule out the type of material observed, and the results concluded that the foreign material found over the thermo cool smart touch catheter surface is primarily composed of polyethylene (pe) material.The cause for the presence of this material in the device remains unknown.Temperature and impedance and cool flow tests were performed and the device was found working correctly.No temperature, impedance, or irrigation issues were observed.The reddish material inside the pebax may be related to the issue described by the customer.The customer complaint was confirmed.It should be noted that product failure is multifactorial.A manufacturing record evaluation was performed for the finished device batch number 31001788m, and no internal actions were identified.As part of biosense webster's quality process, all devices are manufactured, inspected, and released to approved specifications.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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