Model Number GF-210RA |
Device Problems
Erratic or Intermittent Display (1182); Display or Visual Feedback Problem (1184)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 08/25/2023 |
Event Type
malfunction
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Event Description
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The customer reported that this gas unit is intermittently dropping out when in use.According to the customer, the unit will stop showing waveforms and numerics for a couple of seconds and then they will show again without user intervention.There was no patient injury reported.
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Manufacturer Narrative
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The customer reported that this gas unit is intermittently dropping out when in use.According to the customer, the unit will stop showing waveforms and numerics for a couple of seconds and then they will show again without user intervention.There was no error message seen.The customer put in a different gas unit in place to resolve the issue.The customer will send in the unit to be exchanged.There was no patient injury reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.
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Event Description
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The customer reported that this gas unit is intermittently dropping out when in use.According to the customer, the unit will stop showing waveforms and numerics for a couple of seconds and then they will show again without user intervention.There was no patient injury reported.
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Manufacturer Narrative
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Details of complaint: the customer reported that this gas unit is intermittently dropping out when in use.According to the customer, the unit will stop showing waveforms and numerics for a couple of seconds and then they will show again without user intervention.There was no error message seen.The customer put in a different gas unit in place to resolve the issue.The customer will send in the unit to be exchanged.There was no patient injury reported.Investigation summary: nihon kohden (nk) received the complaint device on 09/14/2023.Nk repair center (rc) evaluated the unit on 11/09/2023 and could not duplicate the complaint.Physical evaluation found that the top cover had extensive cosmetic damage.The pump was replaced as a preventative measure and the software was upgraded to 01-07 and firmware rev.04.23.02.The top cover, fan filter, and labels were also replaced.A definitive root cause could not be determined since we could not duplicate the complaint.The following fields contain no information (ni), as attempts to obtain information were attempt # 1: 08/28/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 09/01/2023 emailed the customer via microsoft outlook for patient information: the customer replied by stating; we don't have patient information.B6 attempt # 1: 08/28/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 09/01/2023 emailed the customer via microsoft outlook for patient information: the customer replied by stating; we don't have patient information.B7 attempt # 1: 08/28/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 09/01/2023 emailed the customer via microsoft outlook for patient information: the customer replied by stating; we don't have patient information.Additional model information: d10 concomitant medical device: the following device was used in conjunction with the gf-210ra: bsm: model #: ni.Serial #: ni.Device manufacturer data: ni.Unique identifier (udi) #: ni.Returned to nihon kohden: ni.Manufacturer references # (b)(4) follow up 001.
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Search Alerts/Recalls
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