The manufacturer was contacted in reference to the voluntary field safety notice / recall notification related to the sound abatement foam in certain cpap, bipap, and mechanical ventilator devices.The manufacturer received information alleging really bad headaches and toothaches from using the affected device.Patient also states they experienced headaches.Medical intervention was not specified.The device was returned to the manufacturer on 07/26/2022 and is pending evaluation.Three attempts were made to gather additional information but were unsuccessful.The manufacturer's investigation is ongoing.A follow-up report will be submitted when the manufacturer's investigation is complete.
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The manufacturer was previously contacted in reference to the voluntary field safety notice / recall notification related to the sound abatement foam in certain cpap, bipap, and mechanical ventilator devices.The manufacturer received information alleging really bad headaches and toothaches from using the affected device.Patient also states they experienced headaches.Medical intervention was not specified.The device was returned to the manufacturer's quality product investigation laboratory for further investigation, in reference to the voluntary field safety notice / recall notification related to the sound abatement foam in certain cpap, bipap, and mechanical ventilator devices.The device was visually inspected.The external investigation found evidence of damage and contamination.There is unknown dust and dirt contamination present on all surfaces of the base unit and at the inlet where the filter would be and at the iso port entrance.The device returned without the accessory port flip door, sd card or filter.The device's error log was reviewed, and the manufacturer confirmed no errors were logged.An internal investigation was performed on the device.The manufacturer confirmed the device had no evidence of foam degradation.The manufacturer found evidence of moderate dust and dirt in the blower box, on the blower and on the blower impeller which was inconsistent with degraded sound abatement foam contamination.A keratin like substance was observed around the blower box outlet and was previously addressed in er 2243857 (v.01).There were mineral spots consistent with water ingress observed within the blower box and motor casing which was previously addressed in inv 1023.Pil is unable to directly address the symptoms outlined in the complaint.At this time, no further investigation can be performed.If any additional information is received, a follow up report will be filed.
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