The issue in this cer is deemed as a reportable event since the malfunction 'connection panel lost' which logs different tfs and switches to ambient state during ventilation will cause the ventilator to become inoperable or stop working as intended.The root cause of the ventilator device showed many tfs in one single second and the display "panel connection lost" alarm during ventilation was due to a defective vu esm board.Within this investigation it has been confirmed that the device failed to meet its specifications at the time of the event while it was used for treatment or diagnosis.There was no patient or user harm reported at all from complainant which should have led to further questions regarding any harm to the patient or user.As the complaint in this cer was submitted to hamilton medical ag almost 2 years ago, no attempts will be performed to obtain additional information.The allegation in this cer was confirmed to be a complaint.No further investigation or correction will be performed except those mentioned above already performed.In future hamilton medical ag will report an event similar to the issue in this cer as it will be deemed as a reportable event.
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