A customer reported that during a patient procedure, using a glidescope avl video baton 3-4, the image would disappear intermittently when the cable of the baton was manipulated.The procedure was completed using a backup video baton which was made available in an unspecified amount of time.No delay in the procedure or harm to the patient was reported.
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A replacement glidescope avl video baton 3-4 was provided to the customer and the reported glidescope avl video baton 3-4 used during the procedure was returned to verathon for evaluation.A verathon technical service representative (tsr) evaluated the returned video baton and was able to confirm the reported image issue.Upon visual inspection, the tsr identified the lens cover was damaged.When connected to known, good, test verathon equipment, the image cut out and presented green static and artifacts when the the video baton was moved.The customer's video baton failed verathon's device functionality testing.Upon completion of verathon's device evaluation, the customer's video baton was scrapped due to already being provided a replacement and there being no repairs available for this device.Corrective action is not required at this time.Verathon will continue to monitor for trends.
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