A replacement glidescope video baton 2.0 large was provided to the customer and the subject glidescope video baton 2.0 large used during the reported event was returned to verathon for evaluation.A verathon technical service representative (tsr) evaluated the returned video baton but was unable to confirm the reported intermittent image issue.However, upon visual inspection, the tsr identified that the lens was cracked and the camera housing was damaged.When connected to known, good, test verathon equipment, the video baton produced a blurry image.The customer's video baton failed verathon's device functionality testing.Upon completion of verathon's device evaluation, the customer's video baton was scrapped due to already being provided a replacement and there being no repairs available for this device.The glidescope video laryngoscopes operations and maintenance manual (omm) notes that "before every use, ensure that the instrument is operating correctly and has no sign of damage.Do not use this product if the device appears damaged." verathon followed up with the customer and restated the importance of checking the device before its use in a procedure.Corrective action is not required at this time.Verathon will continue to monitor for trends.
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A customer reported that during a patient procedure, using a glidescope video baton 2.0 large, the image would go out when the video baton was moved.The procedure was completed using a backup device which was made available in an unspecified amount of time.No delay in the procedure or harm to the patient was reported.
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