The complaint investigation for reagent exposure on an alinity hq processing module, serial number (b)(6), included a review of information provided by the field service representative (fsr), a search for similar complaints, ticket trending review, labeling review, and device history record review.It was determined that the cradle needle(s) did not pull in immediately during hgb reagent bottle removal.The cradle needle(s) pulled in after the bottle was removed, causing the splash.The bottle cradle assembly was replaced by the fsr.No subsequent issues have been reported.The part was discarded by the fsr; therefore, return analysis could not be performed.Without the logs and returned part, it could not be confirmed if the code to retract the needles was executed and/or what error was received if any, nor can the cause of the malfunction be determined.A review of the instrument history revealed no contributing factors described in this complaint.A review of labeling and historical data was done, and both were adequate, with no trends found.Based on all available information, no product deficiency was identified.Corrected information in section: g1 contact name, contact office address, contact office email.
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