The product investigation was completed.Device evaluation details: the product was returned to biosense webster for evaluation.Bwi conducted a visual inspection, and magnetic test of the returned device.Visual analysis of the returned sample revealed reddish material inside pebax, due to a hole in the pebax of the catheter.Based on the information provided, was determined that the damage and the foreign material observed, was sustained in someplace external to the manufacturing environment.The magnetic sensor functionality test was performed, per bwi procedures.No magnetic sensor issues were observed.During the magnetic sensor functionality test, the device was displayed correctly.However the material inside the pebax could cause the visualization issue experienced by the customer.The visualization issue reported by the customer was confirmed.It should be noted that product failure is multifactorial.The instructions for use (ifu) contain the following recommendations: the magnetic sensor of the catheter is disconnected.If the problem persists, replace the catheter cable or the catheter.A manufacturing record evaluation was performed for the finished device number lot 31033727l, and no non-conformances related to the complaint were found during the review.As part of biosense webster's quality process, all devices are manufactured, inspected, and released to approved specifications.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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