Please see below the response sent to the customer, "thank you for bringing this latest complaint to our attention where a carbon sterile sm15 blade has broken during use.Unfortunately, this is the only information that is available for this complaint.There is no lot number, no sample, no information on the procedure in question, or how the blade came to break.Without the relevant information or having samples returned for us to test, we are unable to perform an investigation into this complaint.If the blade in question or samples from the same shelf box or lot number, the relevant information we require were to become available, we would be able to investigate and issue you with a report of our findings.We hope you will understand we can't comment further but if you require any further assistance, please do not hesitate to contact us.We have been unable to establish the root cause of this broken blade as we have received no samples or any information to perform an investigation.No corrective action is required as we have been unable to establish the root cause due to not receiving any samples or information to investigate.No preventive action is required as we have been unable to establish the root cause due to not receiving any samples or information to investigate." as we were not proved with a lot number or any sample of the device that was broken, we were unable to carry out a full investigation with this lack of information.We were informed that no further details were to be provided and therefore consider this matter to be closed.
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