Additional info: contact person ( (b)(6) ).It was reported that the cardiosave intra- aortic balloon pump (iabp) had recorder (printer) related malfunction.There was no patient involvement or adverse event reported.A getinge fse was dispatched to evaluate the unit.Fse found that the printer was not clearly printing the strip d161-00-0024-04 printer,thermal,xe-50b, was replaced.Also found that the display top and bezel were badly damaged, also replaced them along with the associated parts.When removing the bezel, the display screen shattered so replaced.Then completed the rest of the pm testing with no other issues.The unit was approved for clinical use and returned to the department.The failure analysis and testing dept.Received the following parts associated with this complaint: part - would not print consistently.Part damage on the corner of the screen, please see attachment.The fat installed part in cardiosave test fixture and tested the part to factory specifications per the cardiosave service manual part number 0070-00-0639 revision r.Failed the printer test as it would not print consistently.Fat was able to verify the reported issue for both of these parts.Retaining the parts in the failure analysis and testing department per procedure number 0002-07-d008 rev.Ap.The non-conformances with the returned components were confirmed.However, the root cause or the most probable root cause is impossible to be defined.
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