H.6.Investigation summary: this statement is to summarize the investigation results regarding a complaint that alleges false negative results when using kit grp a strep 30 test veritor (material # 256040), batch number unknown.The customer reported that when performing the test, 2 lines were seen on the cartridge, but the analyzer read the test as negative.The customer removed the cartridge and placed it in another analyzer and the result was positive.Culture was the confirmatory test for negative results.The customer stated that there was no patient impact, and it was up to the physician to decide the treatment based on the symptoms and test result.Bd representative advised the customer that visual read should not be performed for this test and instructed not to reinsert the same cartridge into the analyzer.Bd quality performs a systematic approach to investigate false negative complaints.This approach involves review of manufacturing batch history records, testing of retention samples, and testing of customer returned samples, if applicable.Batch history record (bhr) review and retain sample testing could not be performed because the batch number was not provided.No photos or physical samples were received; therefore, no return sample analysis could be performed.This complaint was unable to be confirmed.Currently no adverse trend for false negative was identified.Bd quality will continue to closely monitor for trends.
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