The customer reported that during the endoscopy procedure they noticed that the retention balloon was punctured.There was no patient harm reported.Additional information was received from the customer and stated that during the procedure, it was noticed that the balloon had a malfunction, the balloon found pierced and leaked water.The customer further clarified that the balloon was not punctured by the operator during the procedure.
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The lot number was provided, and the device history record (dhr) was reviewed indicating that the product was released accomplishing all quality standards.The product was manufactured on july 2, 2021.A sample was not received for the investigation.Because a sample was not returned, we were unable to perform a follow-up investigation to include functional and visual evaluations to confirm the issue and root cause analysis.However, as a part of continuous improvements, a supplier corrective action request (scar) has been issued to the supplier to address the reported condition through a more robust investigation; results of the investigation will be documented through the referred capa.
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