Other text: b3: date of event is unknown.Device evaluation: one device was received.A visual inspection found the tamper seal removed, a scratched lens, bubbled dso seal, and a worn uso seal.A review of the event history log found a "cassette locked but not latched" message.During the functional testing, the customer reported problem was able to be confirmed.The latch lock sensor was tested and it was found that it was unable to read if cassette is latched.The latch lock sensor was replaced.The product's history records were reviewed and there were no non-conformance's nor service-related issues that would have resulted in the reported complaint.
|