Philips has investigated this complaint.The philips remote service engineer (rse) inspected the system remotely and was said that the smoke was coming out of the technical room and no power to the system.Analysis of the system log file did not confirm any malfunction.During troubleshooting, the rse noticed that the components related to the angiography system were affected due to the maintenance work on the electrical panel inside the hospital.The problem was not coming from philips system, it was from ups which is another room close to the control room.At the time this complaint was received, philips did not have enough information to exclude the potential for death or serious injury on recurrence, and as such the complaint was reported.Since that time, new information has been received which has led to the determination that this is scenario is not likely to cause or contribute to death or serious injury if it were to recur.The smoke was from ups in adjacent room and there was no malfunction in the philips system.Based on the investigation results, philips concluded that the complaint is not reportable.The codes were updated based on the investigation outcome.
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