The customer reported that autopulse platform (sn (b)(6)) displayed an unknown error message.Based on the archive data review, the platform displayed multiple fault code 30 (error communicating with fan controller) and (ua) 04 (battery charge state too low) errors between 09/27/2023 and 10/02/2023.Technical evaluation of the platform revealed extensive corrosion on all circuit boards and connectors as a root cause of the observed errors in the archive.The corrosion damage inside the platform was likely caused by a fluid ingress as a result of user mishandling as the preventative maintenance of the platform was performed in june 2023.Corrosion damage to the circuit boards and connectors likely caused the unresponsive control panel and the fully charged batteries to show as empty.All affected components require a replacement to remedy the issues.During the visual inspection, unrelated to the reported complaint, extended corrosion damage to the aluminum frame (motor mount), and metalized inner surface coating of the autopulse top cover was noted.The damaged parts need to be replaced to address the damage.Also, noted the encoder drive shaft does not rotate smoothly, and exhibits binding and resistance due to a sticky clutch plate, unrelated to the reported complaint.The sticky clutch plate needs to be deburred to address the issue.The impact of a sticky clutch was not severe enough to make the platform non-functional.During initial functional testing, unrelated to the reported complaint, the autopulse platform displayed a fault code 16 error message upon powering on, likely due to corrosive damage to the drivetrain motor.Waiting on the customer's approval for service repair.Historical complaints were reviewed for service information related to the reported complaint, and there was no previous history of complaints reported for the autopulse platform with sn (b)(6).
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During the device check, the autopulse platform (sn (b)(6)) displayed unknown error messages and the control panel was unresponsive.The platform was tested with multiple fully charged batteries, however, they all showed as empty on the platform.The customer cleaned the battery contacts in the platform without any success.No patient involvement.
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