The reported complaint of when placed under load with a manikin in place, the display screen of the autopulse platform ((b)(6)) begins to flicker and flash and the controls for the screen cease to work intermittently was not confirmed during archive data review or functional testing.No device malfunction was observed during the functional testing and the autopulse platform performed as intended.Upon visual inspection, unrelated to the reported complaint, the top cover was observed to be cracked at the lower corner on the patient's left-hand side.The observed physical damage appeared to be the characteristics of user mishandling, such as a drop.The top cover was replaced to address the damage.Based on the archive review, no significant discrepancies were found.The autopulse platform passed the initial functional test without any fault or error at zoll san jose.The platform was tested with the large resuscitation test fixture (lrtf) with good known test batteries until discharged without any fault or error.Despite all the testing, the customer reported complaint could not be reproduced.During testing by zoll canada, unrelated to the complaint, the platform displayed user advisory (ua) 19 (max applied load exceeded) error message when tested with the lrtf and it was noticed the drive shaft getting stuck intermittently.However, during testing in san jose, the (ua) 19 and the symptoms of the drive shaft getting stuck were not observed.The autopulse platform functioned appropriately and performed as intended.The customer has received a replacement autopulse platform.Therefore, the autopulse platform ((b)(6)) will not be returned to the customer and will be stored for future refurbish sale order requests.
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