The complaint investigation for the user accidently splashing architect hiv ag/ab reagent in his/her face included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, and device history record review.Return testing was not completed as returns were not available.Data and information provided by the customer were reviewed and support the complaint issue without indication for any additional issue.A review of similar complaint by lot indicates that reagent lot 49563be00 performs as expected for the product.Trending review did not identify any related trends for the issue for the product.Device history record review did not identify any non-conformances or deviations with lot number 49563be00 and the complaint issue.Labeling was reviewed and found to be adequate.The issue most likely occurred due to handling error.Based on the investigation the architect hiv ag/ab reagent lot 49563be00 is performing as intended, no systemic issue or deficiency of the architect hiv ag/ab reagent was identified.
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