On (b)(6) 2023 getinge became aware of an issue with the 88-series washer disinfector with the model name:88-5.As it was stated, the washer caught fire during cycle.It was confirmed that a fire alarm started and the floor level was evacuated.So far, we have not been informed about any serious injury as a consequence of reported issue, however we decided to report the issue in abundance of caution and based on the potential for serious injury if the situation was to reoccur.
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On october 26th, 2023 getinge became aware of an issue with the 88-series washer disinfector with the model name: 88-5 and serial number: (b)(6).The unit was manufactured on 1st november 2016 and installed on 4th september 2017.As it was stated, the washer has been overheated and triggered a fire alarm during its operating cycle.It was confirmed that the floor level was evacuated.During investigation it was established that washer overheated due to lack of circulation water in manifold.The most probable reason was related with malfunctioned relay, which was responsible of circulation pump did not work.The in-depth analysis of the relay failure could not be performed because it was not possible to return the part.The heating elements became overheated because there was no water circulation in the manifold, causing parts of the heating elements to be exposed to air instead of being submerged in water.This led to a rapid increase in temperature without activating the low circulation pressure alarm, which should have cut off the power supply to the heating elements.The investigation into why the low circulation pressure alarm did not activate revealed two possible factors.Firstly, it was discovered that the low pressure alarm was incorrectly set at 10 kpa instead of 20 kpa, which prevented it from activating during the incident.It had been altered by someone with authorized access to the p-parameters (process-critical configurations) without permission.Secondly, the pressure sensor showed the wrong value of 11.5 kpa instead of 0 kpa in standby phase.However, further investigation of the failed sensor was not possible as it could not be returned.Service technician, who was responsible for changing parameters and employees who worked with him have been briefed and warned against changing its parameters without seeking permission from the ssu service manager.Trend review of customer product complaints with the same issue involved on 88-series devices reported within the last 5 years was performed but did not provide any signals that triggered further scrutiny.When the incident occurred, the product was directly involved.The device did not meet its specification.The device was not being used for treatment or diagnosis of the patient.There was no injury reported until date, nevertheless we decided to report the issue based on the potential as this kind of malfunction could lead to serious injury.We currently do not have any information that would warrant further action towards the device manufacturing or devices on the market, however as per our complaint handling processes will continue to monitor the customer experiences with the device for any future information.
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