Catalog Number MX9968 |
Device Problem
Component Missing (2306)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 10/02/2023 |
Event Type
malfunction
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Event Description
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It was reported that bd maxguard administration set with needleless y-site(s) was missing components.The following information was received by the initial reporter with the verbatim: reported issue per customer: 4 each of the tubing were missing the roller clamps.
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Manufacturer Narrative
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H3.A device evaluation is anticipated but has not yet begun.Upon completion of the investigation, a supplemental report will be filed.
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Manufacturer Narrative
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It was reported by the customer that 4 of the tubing were missing the roller clamps.One sample of material number mx9968, lot number (b)(6) was submitted for quality investigation.The customer complaint of clamp issues - missing roller clamps was verified by visual inspection.The samples submitted were visually examined and compared to the build of material of the infusion set.It was determined that both infusion sets were missing the roller clamp of the assembly.The investigation was forwarded to the manufacturing location for further evaluation.During investigation it was determined that the possible root cause for the issue was that the assembly instructions were not followed correctly.Additionally, analysis of the assembly method identified an excessive load in the operation where the roller clamp is inserted into the tubing, which can promote component skipping.Corrective action has been taken to rebalance the assembly operations.A device history record review for model mx9968 lot number (b)(6) was performed.The search showed that a total of (b)(6) units in 1 lot number was built on 28jun2023.There were no quality notifications issued for the failure mode reported by the customer during the production build of this set.This incident has been added to our database of reported incidents.Our business team regularly reviews the collected data for identification of emerging trends.
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Event Description
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No additional information was provided.Mat# mx9968.Batch# 23069356.It was reported by the customer that 4 of the tubing were missing the roller clamps.Verbatim: complaint received via email.Email(s) attached.Medline reference: 20(b)(4).0581649.Item: mx9968.Quantity affected: 4 eaches.Serial/lot number: (b)(6).Po #: (b)(4).Are any samples available for return? yes.Reported issue per customer: 4 each of the tubing were missing the roller clamps.Customer disposition request: credit.Add info received.1st customer response are you able to provide the incident date? - 10/2/2023.Was there any patient involvement? - no.If yes, what is the patient outcome? are there any adverse events/serious injuries? - none: item not used due to noted defect of missing roller clamp.Was there a delay of, or change in, the course of treatment due to the event? - no.What type of procedure is being performed? - administration of iv fluids what was the medication/fluid in use at the time of the event? - none, item switched out for different tubing with roller clamp.4th customer response from the information on the ticket, it looks like just lot (b)(6).
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Search Alerts/Recalls
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