Other, other text: d10.Device available for evaluation, h3.Device evaluated by manufacturer and h6.Evaluation codes: updated.D3, g1,2 email is: (b)(6).One device sample was received in used condition without the original packaging.Per visual inspection it was noticed that blue locking lever is incorrectly assembled with flange body (it cannot lock).Disassembled locking lever and correctly assembled it back.We can confirm that after assembly locking mechanism works well.The complaint was confirmed.The root cause was identified to be in design of adjustable flange which allows to unscrew blue locking lever.A device history record (dhr) review reported no discrepancies or non-conformances during the manufacturing of the reported lot number.Similar customer complaints were received in the past therefore this issue was escalated to complaint trend process.The occurrence of this issue is being monitored.
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