The manufacturer received information related to an innospire elegance device.The user did not provide specific device information, such as serial number.The user alleges receiving the device in (b)(6) 2022 and using the device 2-3 times daily.The user alleges using the device 20-25 minutes prior to a thermal event.The allegation is that the device began to smoke and charred the top.The user alleges unplugging the device right away.The user was advised to return the device to their dme.There is no report of patient harm or serious injury.There is no allegation of medical intervention.The manufacturer's investigation is ongoing.A follow-up report will be submitted when the manufacturer's investigation is complete.
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