The returned product was subjected to a detailed technical analysis and the corresponding product release documentation was reviewed to establish whether a deviation from the manufacturing process could be the cause for this event.The technical investigation confirmed that the inner shaft has fractured and separated from the stent system.The separated inner shaft fragment has a length of about 316 mm.The inner shaft is plastically deformed and the inner shaft diameter does not comply anymore with the specification, both indicating that the fracture and thus separation of the inner shaft were caused by application of a high tensile force.The stent has been successfully released and was thus not returned.The retractable shaft has been pulled too far into the stabilizer shaft which caused a severe wrinkling of the stabilizer shaft at the transition to the handle lever.The introducer sheath and the guidewire used in the intervention were not returned.Review of the product release documentation confirmed that the device in question was manufactured according to specifications and successfully passed all in-process controls as well as the final inspection.Based on the conducted investigations of the device being subject to this complaint, no material or manufacturing related root cause was determined.The root cause for the complaint event is most likely related to the handling during device withdrawal.Please note that, according to the ifu, the user is advised to exercise care during handling to reduce the possibility of accidental breakage of the delivery system shaft.Also, the user is advised to ensure the guide wire is grasped once the system tip has been completely retracted from introducer.
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