The reported complaint that the autopulse platform (sn (b)(6) ) intermittently displays fault 41 (patient temperature sensor failure) was confirmed during the archive data review but not reproduced during the functional testing.The technical investigation revealed that the root cause of the intermittent fault 16 was a malfunctioning temperature sensor, likely attributed to the device's aging.The autopulse platform was manufactured in 2016 and is over seven years old, past the expected serviceable life of five years.Unrelated to the reported complaint, a hairline crack on the front enclosure was noted upon visual inspection.The likely root cause of the observed physical damage was wear and tear or user mishandling.The front enclosure needs to be replaced to address the observed physical damage.The archive data indicated multiple fault 41, confirming the reported complaint.The autopulse platform passes the initial functional testing without error or fault.The brake gap inspection verified the brake gap was within the specification.A load cell characterization test confirmed that both cell modules function within the specification.The temperature sensor needs to be replaced to address the reported complaint.Zoll is awaiting customer approval for service repair.Historical complaints were reviewed for service information related to the reported complaint, and there was no previous history of complaints reported for the autopulse platform with sn (b)(6).
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The distributor reported that the customer's autopulse platform (sn 41716) displays fault 41 (patient temperature sensor failure) intermittently.No further information was provided.It is unknown when the problem occurred.However, patient use information was requested, but no additional information was provided.
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