H10: philips received a complaint by the biomedical engineer (bme) on the v60, indicating that the device would not stay in standby.The device was in use on a patient at the time the reported issue was discovered; however, there was no harm to the patient or user.Additionally, a second v60 was immediately available, and there was a short delay during the swap.The biomedical engineer (bme) reported to the remote service engineer (rse) that the device would not stay in standby.The rse advised the bme that the manufacturer recommendation is to replace the flow sensor assembly.Per good faith effort (gfe) response received on 28-nov-2023, the bme confirmed that the flow sensor assembly was replaced, and the issue was resolved.The device passed the required performance verification tests per philips standard and was returned to service.The investigation concludes that no further action is required at this time.If additional information is received, the complaint file will be reopened.Although requested, the defective parts were not received at this time.A supplemental report will be submitted if the part is received and evaluated.
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