The olympus field service engineer (fse) visited the facility and serviced the unit.According to the fse, the "plunger" for the b1 connector was missing.The plunger was replaced, connected and then tested for proper operation.The device was working according to original equipment manufacturer (oem) instructions.A supplemental report will be submitted upon completion of the investigation or if any additional information is provided by the user facility.
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This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, a definitive root cause of the reported damaged cleaning tank connector issue could not be determined, however, it is likely that the connector came loose and the internal pins were lost, making it impossible to connect the cleaning tube.The cause of the connector becoming loose may be due to accumulated repetitive use stress.The event can be detected/prevented by following the instructions for use which state: chapter 3.Inspection before use 3.3 inspecting the connectors check the following for each connector.-the connector should be fixed firmly.-the o-rings should be free of abnormalities such as cracks, tears, or dents.Do not use the equipment if any connector seems to be damaged or defective.Using the equipment when an irregularity has been detected may interfere with reprocessing.Furthermore, fluid leakage may damage peripheral devices or facilities near the equipment.Olympus will continue to monitor field performance for this device.
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