This report is being submitted retrospectively as part of internal review.The investigation analysis was performed on the user synced glucose data on data management system (dms), which is an eversense cloud platform.The investigation analysis could not confirm the reported event, as none of the provided sensor glucose (sg) and corresponding blood glucose (sg) values could be found on the dms for the date of the complaint ((b)(6) 2023).Alert history log shows that all the alerts for glucose values outside of the set threshold were appropriately asserted to the customer.The overall sensor performance , before and after the event, was evaluated and performance was found within expectations.No further investigation was found necessary for this incident.The customer's hcp treated the customer with bacsemi (nose spray) and gluca hypokit.The customer was advised to contact their hcp for any medical assistance.
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