This report is being submitted retrospectively as part of internal review.Preliminary investigation was performed on the user synced data on data management system (dms) which is a cloud platform for the glucose data.The preliminary analysis suggested that the system performance deviated from the normal behavior during the time of incident.When the system detected the performance deviation, the failsafe mechanism triggered the sensor replacement alert.To further investigate the complaint and to determine the root cause, a return material authorization (rma) was issued for the return of sensor.The investigation of the returned sensor revealed a loss of chemical performance which further indicates the oxidation of hydrogel as the root cause of the issue.As part of resolution, the a sensor replacement was offered to the patient.No further investigation was found necessary for this complaint.
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