This report is being submitted retrospectively as part of internal review.The investigation was performed on the user's in vivo sensor data synced by the user on the data management system (dms), which is the data cloud platform for eversense systems.Based on the investigation analysis, the reported mismatch between blood glucose (bg) and sensor glucose (sg) on (b)(6) 2022 was confirmed.The bg value was taken during a period of rapid change in glucose.This can contribute to the mismatch between bg and sg.During a period of such rapid changes in the glucose, the sensor values can lag considerably behind the fingerstick measurements.As per manufacturer's recommendation (eversense user guide), the best calibration practice is to not calibrate during the period of rapid glucose changes.The system did not assert a high glucose alert at the exact time of the event, but the user did receive one at 8:36 am when the sg value reached 191 mg/dl - 35 minutes before the reported event.Based on the analysis of the diagnostic upload, the high glucose alert repeat interval was set to 120 minutes (2 hours), therefore the alert was not asserted at 9:11 am as the alert was not cleared until 10:36 am.The overall system performance before and after the event was reviewed, and it was performing within acceptable parameters.No further resolution was found necessary for this complaint.
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