The investigation was performed on the user synced glucose data on data management system (dms), which is an eversense cloud platform.Based on the investigation analysis, the sensor glucose (sg) value on (b)(6) 2023 at 07:19 am was 253 mg/dl and at 08:29 am, it was 251 mg/dl.The system asserted high glucose alerts at the time of incident since it crossed the high glucose alert threshold which was set at 250 mg/dl.A review of the overall system performance suggested that the system was taking longer than expected to stabilize after the insertion.Multiple mismatches were observed on (b)(6) 2023 and due to this deviation in the system performance, a return material authorization (rma) was issued for sensor replacement.As part of the standard returned product analysis, a sensor functional performance test was performed on the returned sensor following the decontamination process.This test measures the sensor's fluorescence characteristics with respect to changes in glucose solution concentrations and temperature changes, and compares the results to the performance measured during the initial manufacturing of the same sensor.Investigation of the returned sensor did not reveal any malfunction as it passed all the functional tests.This may occur in some instances where the failure mode that presents itself in the body is not reproduced in the lab.Based on the historical evidence of the similar incidents, the potential root cause of the issue could be attributed to inadequate hydration of the chemical component of the sensor.No further investigation was found necessary for this complaint.B4.Date of report updated to 01/09/2024.G3.Date received by the manufacturer updated to 26 december 2023.H3.Device evaluated by manufacturer?yes.H6.Type of investigation updated to 10.H6.Investigation findings updated to 114.H6.Investigation conclusions updated to 4315.
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