Senseonics was made aware of an incident where the customer had issues with frequent sensor disconnections from the transmitter.During the course of troubleshooting the issue, it was determined that the sensor was inserted deeper than expected, causing disconnections with minimal movement.The customer was advised to discuss with their hcp about removal and replacement of the sensor.The customer did not have any medical symptoms.
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This report is being submitted retrospectively as part of internal review.A review of the device's manufacturing records revealed that the sensor lot met all requirements including sterilization requirements for release.As per the insertion procedure, a subcutaneous pocket of 3mm - 5mm deep needs be created under the skin and the sensor will be inserted in this pocket.If the insertion pocket is too deep and if the sensor is inserted, this would result in inconsistent or weaker connection with the transmitter, affecting the normal functioning.In this incident, the customer reported that they were experiencing frequent disconnections.During the course of troubleshooting, it was determined that the sensor was inserted deeper than usual.As a result, the customer was recommended to discuss with their hcp about the possibility of removing the sensor and getting re-inserted with another one.No further investigation was found necessary for this complaint.
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