This report is being submitted retrospectively as part of internal review.The investigation was performed on the user synced glucose data on data management system (dms), which is an eversense cloud platform.Based on the investigation analysis, the reported mismatch was confirmed and the low glucose alert was not asserted at the time of incident because the sg value did not cross below the low glucose alert setting of 70 mg/dl.A review of the system performance via a dms analysis did not reveal any abnormalities and the system was working within expectations.Overall, the blood glucose (bg) values entered as calibrations fit sensor glucose (sg) trends well, with some occasional differences due to lag and calibrations that were entered during the period of rapid glucose changes.There were many gaps in the glucose data due to transmitter disconnections and calibrations were entered after the gap.This is not the recommended usage of the system.The customer was recommended to use the system consistently so that the system would adjust its glucose according to entered calibrations.The customer was also recommended to calibrate when the glucose is stable to minimize inaccuracies.The customer is currently using the system with up to date glucose information and has not reported any additional concerns.No further investigation was found necessary for this complaint.
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