A steris service technician arrived onsite to inspect the amsco 7052hp washer/disinfector.The technician found that the subject rack was not loaded properly and had become unseated from the sliding guide within the unit's chamber.No issues were noted with the function or operation of the amsco 7052hp washer/disinfector.The steris technician further inspected the unit's conveyor system and found it to be lower than amsco 7052hp washer/disinfector rack's sliding guide; the conveyor system should be level with the unit's sliding guide.The steris technician adjusted the level of the conveyor system and proactively adjusted the unload door switch on the amsco 7052hp washer/disinfector.The technician ran a test cycle and confirmed the amsco 7052hp washer/disinfector and conveyor system were operating properly.The steris technician returned the amsco 7052hp washer/disinfector to service and no additional issues have been reported.A complaint review was conducted, and the reported event is considered to be isolated.
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