Philips has investigated this complaint.According to the additional information collected, the issue occurred during a coronary treatment and the procedure was completed as planned.No patient harm was reported.The philips field service engineer (fse) inspected the system onsite and found that the images were mixed between the patients.The customer tried to import the patient data on the system from the worklist and pressed fluoro pedal before selecting start procedure.Due to this, the system changed accession number (unique patient identifier) for another accession number of another patient present on the worklist.Hence, the images were mixed with another patient data.The fse instructed the customer to press start procedure first before pressing fluoro pedal, in order to avoid the software bug and image mix issue.After the repair, the system was returned to use in good working order.The codes were updated based on the investigation outcome.
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