Product complaint # (b)(4).Investigation summary: "it was reported that the lps calcar planer small and the lps bevel reamer insert sz 13 were stuck together and won't come apart.The v-tamp is slightly damaged from being used.No surgical delay.L¿.The device associated with this report was returned to depuy synthes for evaluation.Visual examination of the femoral extractor [258887000/so2058642] revealed that the distal tip was heavily deformed therefore the reported allegation can be confirmed.The observed condition of the device was consistent with a component failure that may have been caused by exposure to unintended forces, such as using excessive force in a prying motion in multiple occasions.The overall complaint was confirmed as the observed condition of the femoral extractor would contribute to the complained device issue.Based on the investigation findings, the potential cause is traced to unintended user error.There is no indication that a design or manufacturing issue has caused the reported complaint condition.As part of depuy synthes quality process, all devices are manufactured, inspected, and released to approved specifications.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post-market safety surveillance activities.Device history lot: the product investigation found no evidence suspecting an error in the manufacturing or material that would be a contributing factor in the reported allegation(s).A manufacturing records evaluation (mre) was not performed.This report is being submitted pursuant to the provisions of 21 cfr, part 803 (and/or part 4, as applicable).This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by depuy synthes, or its employees that the report constitutes an admission that the product, depuy synthes, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.
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