It was reported that single pump displayed the error message "beltslip" and ¿direct¿ and the twin pump the error message: "overload".The event occurred during a routine check.No harm to any person was reported.Unit is not covered under any getinge maintenance contract.It was maintained by the hospital itself.During an inspection of the device by a getinge field service technician multiple components like monitor, pump head, tacho boards, sensors, belt, batteries and switches were identified as in need of replacement.However the customer is interested in replacement of equipment instead of repairing the 15 years old device.The defective components were not available for further investigation and the exact root cause for the multiple error remains unknown as the customer has decided not to order a repair for the device due to its age and numerous defect components.According to the instruction for use of the hl20 chapter "5.8.1 check before every application" the user has to ensure that the "clock" display shows no error messages.According to chapter ¿5.7.1 switching on the hl 20, self-test¿ when the device is tuned on the system control panel carries out a self-test and in the event of an error, the "clock" display shows the relevant error code.The review of the non-conformities has been performed on 2023-11-17 for the period of 2009-09-30 to 2023-11-01.It does not show any non-conformity in regard to the reported product and failure.There is no indication that manufacturing issues occurred during this time, thus production related influences are unlikely.The device was manufactured on 2009-09-30.Based on the results the reported failure "the error message "beltslip" and ¿direct¿ on single pump and "overload" on the twin pump" could be confirmed.The customer will be informed about the results by the getinge sales and service unit.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿ s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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