The device was identified, and the correct model number, serial number, and manufacturing date were added.Reportability was also updated.The investigation has been completed.It was reported to a stryker field service technician that the brakes are not working on the stretcher.A work order was opened to capture the alleged complaint of reduced/inadequate brake force.However, the alleged issue was unable to be identified as the parts to repair the unit are no longer available.This unit was not evaluated by a stryker technician, and the wo has been canceled.The issue was resolved for the customer by notifying the customer that the parts needed to conduct the repair are no longer able to be ordered.It was recommended that the unit be scrapped.
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